Frequently Asked Questions

Contact us easily by sending an email to info@liflify.com.

Our goal is to provide a response within 24 hours.

Make sure to browse through the rest of our frequently asked questions page first as it may provide the information you are seeking before reaching out to us.

Should your inquiry be related to an order, we kindly request that you provide us with your order number to help facilitate a timely and accurate response.

To order our products, simply select the desired item and add it to your shopping cart. Once you've done that, proceed to your shopping cart and click on the checkout button.

We strive to process your order within 8 to 12 hours, but please keep in mind that order volume may affect processing time.

You can easily keep tabs on your order's progress by visiting our order tracking page and entering your unique tracking number.

Based on the specific details of your order, the current order volume, and possible delays in shipping, please note that the estimated delivery time for your order ranges from 12 to 16 days.

Take into consideration that your local customs department could potentially cause some delays.

Our highest priority is to ensure that all orders are processed in a timely manner.

To ensure this, we kindly request that you reach out to us within 8 hours of placing your order if any adjustments or cancellations are required.

In order to initiate a return and receive a refund, please get in touch with us to check if you meet the criteria.

Ensure you also take the time to review our Return and Refund Policy to understand the range of options available.

Sadly, there is always the chance that a product might arrive defective, damaged, or that an error may have been made during our order processing.

Please contact us regarding the matter so that we may offer an appropriate resolution.

If your order hasn't arrived within two weeks of the indicated delivery date based on the tracking information, please contact us for assistance.

Similarly, if your shipment lacks any delivery information and surpasses the designated delivery period, kindly reach out to us for additional support.

The origin of your order shipment is determined by the specific product(s) included in your order. Currently, the majority of shipments originate from Hong Kong.

We do ship internationally.

The prices shown on our website are in euros and do not include taxes. Please note that you may be responsible for paying any applicable duties and taxes upon receiving your order.

Upon reaching its final destination, your order may be subjected to import taxes, duties and related customs fees, which will be determined by your local customs office. Kindly note that it is your responsibility to bear the cost of these charges and taxes, as we will not provide coverage of them.

In case of any delays caused by the customs department in your country, please note that we cannot be held responsible. For more information on charges, kindly get in touch with your local customs office.

We accept the following payment methods:

* Visa, Mastercard, Maestro, American Express, UnionPay

* PayPal Payments

* Shop Pay, Apple Pay and Google Pay

* Bancontact

* iDEAL

* Sofort

* KBC/CBC

* Belfius

* GiroPay

Refunds will typically be credited back to the original payment method and account associated with your order within approximately 10 business days.

Please keep in mind that specific banking providers may introduce some delays in the refund process.

As of now, we do not offer this option for order processing.

Our data collection is limited to the essential information needed for processing orders, providing shipping updates, and contacting customers. We promptly delete any additional data.

We highly recommend taking the time to go through our privacy policy for a comprehensive understanding of how customer data is collected.

We currently do not have a formal warranty policy in place. However, we prioritize customer satisfaction and the quality of our products. If you encounter any issues, please contact us for additional support, and we'll do our best to assist you.

Some products may have manufacturer warranties, which will be clearly outlined in the product descriptions.

Should you come across any difficulties with payment, we recommend employing common fixes to rectify the situation. Consider reloading the website, retrying the transaction, using an alternative account, or attempting again later.

If the issue persists or if you have mistakenly made a duplicate payment, please reach out to us for additional support.